Returns & Exchanges
At ALMAGEMS, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy for a full refund or exchange on all eligible items.
Initiate Your Request
Log in to your ALMAGEMS account or visit our returns portal with your order number and email address to select the items you wish to return.
Prepare the Package
Securely pack the items in their original jewelry boxes and protective packaging to ensure they arrive back to us in pristine condition.
Ship the Item
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized carrier location.
Receive Your Refund
Once our quality assurance team inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing